Code of Ethical Conduct

The Code of Ethical Conduct is a public commitment that MTA (NT) members will act professionally and fairly in their business dealings.  The Code sets members apart from others in the retail motor trades industry and provides an advantage in the marketplace over non-member competitors.

The General Objectives of the code are:

• To record the ethics and practices to be observed by members in the conduct of their businesses and in their dealings with others

·         To set forth the principles and standards which apply to, and which consumers expect of, members in relation to the sale, purchase, repair, service or maintenance of vehicles

• To ensure the public receives the best possible service and attention from members at all times
• To ensure that the public interest predominates in all competitive trading between members
• To promote and enhance the reputation, standing and good name of MTA (NT) and its members
• To publicise the provisions of the code to make known to consumers and others the ethics and practices expected of members in the conduct of their businesses and dealings with others

The code places obligations on members in regard to:

·         business conduct

·         industry training

·         advertising

·         safe and healthy workplaces

·         minimising pollution and reducing waste

The code places additional obligations on members who are motor vehicle dealers and members who are involved in motor vehicle repair, service and maintenance.